Ticketing

Privacy policy

The notion of “personal data” corresponds to the definition given by Article 4 of the General Data Protection Regulation of the European Union (GDPR 2016/679), that is, any information that may allow the identification of a natural person directly or indirectly: name, first name, IP address, email address, etc. Amnéville Zoological Park affirms its commitment to comply with the laws and regulations applicable to data protection, and pledges to preserve their security, confidentiality, and integrity. To provide you with our services, we need to collect and process personal data about you. We attach the utmost importance to using it responsibly and respecting your trust. Therefore, we do everything possible to guarantee their confidentiality and security. Here is our privacy policy to help you understand everything. To enjoy our services, you provide us with certain data such as your name, your postal address, your phone number, your email, your postal address, and your banking information.

What data and why?

Your communications require the processing of technical data related to different networks. The collection and processing of this information are essential for: The Amnéville Zoological Park may process all or part of the data: To enable navigation on the Site and manage and track the services and benefits ordered by the user: connection and usage data of the Site, billing, order history, payment methods, etc. To prevent and fight against IT fraud (spamming, hacking, etc.): computer hardware used for navigation, IP address, password (hashed) To improve navigation on the Site: connection and usage data To carry out optional satisfaction surveys that will be sent to you by e-mail To conduct communication campaigns (SMS, email): phone number, email address. To fulfill a legal obligation. The Amnéville Zoological Park does not sell your personal data, so it is only used out of necessity or for statistical and analytic purposes.

How do we determine the length of time your data is retained?

We determine the retention periods for your data based on the applicable legal provisions in accordance with the prevailing laws.

Below you will find details of the retention periods of your personal data depending on the different purposes:

Purpose

Retention period

The management of the banking relationship, account(s), and/or subscribed products and services, particularly for evidential purposes

5 years from the end of the business relationship or, if applicable, the end of recovery

Carrying out opinion and satisfaction surveys, and statistical and asset studies

3 years from the completion of the study

The management, study, and granting of credit and associated insurance, and risk selection

5 years beyond the duration of the loan.
12 months from the notification of the bank’s decision if the loan is not granted

The fight against fraud

5 years from the closure of the fraud case

Compliance with legal and regulatory obligations, particularly in terms of operational risk management (including the security of IT networks and transactions as well as the use of international payment networks), anti-money laundering and terrorism financing, obligations related to financial markets, and determination of tax status

5 years from the triggering event provided by the applicable regulations

The identification of accounts and safe deposit boxes of deceased individuals

30 years depending on the cases provided by the applicable regulations

The collection or assignment of receivables, management of payment incidents

12 months from the extinguishment of the receivable

The identification of behaviors or acts that are severely reprehensible

10 years from the recording of the facts in our systems

The recording of your conversations and communications, regardless of their medium (emails, faxes, phone calls, etc.), for the purposes of improving telephone reception, complying with legal and regulatory obligations relating to financial markets, and securing conducted transactions.

7 years from their recording, depending on cases specified by the regulations

The development and improvement of our products and services. The customization and continual improvement of the business relationship in order to tailor offers to your situation and profile

3 years from the end of the business relationship

Commercial prospecting, the proposal of commercial offers tailored to your situation and profile, and/or those we recommend to you, the implementation of commercial promotions and advertising campaigns carried out by itself and by the entities in its group

3 years from the end of the business relationship

Security of your data

We attach great importance to keeping your data by ensuring its integrity and confidentiality. Your personal data is shared with third parties selected by us. This may include providers such as publishers or manufacturers, affiliated companies, and our professional network.

We entrust the storage to a trusted provider; your data is in the European Union to manage your contract, your services, and/or to offer you our promotions.

When we transfer your data outside the European Union, we guarantee you the same level of protection as throughout the European Union, because our providers have agreed to comply with the standard contractual clauses established by the European Commission.

If an unauthorized third party were to access your data, we would inform you and would also notify the National Commission for Information Technology and Civil Liberties.

Does the Amnéville Zoological Park use profiling processing for commercial prospecting purposes?

The Amnéville Zoological Park may propose personalized or non-personalized offers to its clients.

As part of personalized offers, the Amnéville Zoological Park may use some of your data to establish your individual profile.

As part of non-personalized offers, the Amnéville Zoological Park may use some of your data to associate you with a category of clients or services that matches you.

In both cases, you always have the option to object to this data processing.

Your rights

You have several rights regarding your data:

  • You may choose, at any time and free of charge, to exercise your right to object.
  • You have the right to access your data.
  • You have the right to rectify your data.
  • You have the right to be forgotten.
  • You have the right to restriction.
  • You have the right to data portability.
  • Finally, if you believe that the processing of your data has been carried out in violation of the applicable regulations, you have the right to file a complaint with the Commission Nationale Informatique et Libertés.

You can exercise your rights by contacting our Data Protection Officer.

He can be reached by postal mail at:

Mr. DPO, 1 rue du Tigre, 57360 Amnéville

If you are a minor, these rights will be exercised by the holder of parental authority until you are 15 years old; you will be able to exercise your own rights once you turn 15.

Regarding the confidentiality of your data, we reserve the right to ask you to provide proof of identity in order to ensure your identity.